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Customer Service

How to Find Us in Denver – 2594 South Colorado Blvd. in the U-Hills Plaza 


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Our store is slightly hard to find, but well worth the effort. Below are two easy ways to get here from I-25, and also directions from the DIA airport:

1: From I-25 Southbound take the Colorado Blvd exit and bear right to travel South on Colorado Blvd. to University Hills Plaza on the East side of the street. We are at the South end of the parking lot opposite the big JoAnn fabric & crafts store. Look for the big CHASE bank building, and then look down…. there we are. You will see our white logo on the big green awning.

2: From I-25 Northbound take the Yale Avenue exit and go West towards the mountains. Travel West on Yale until you reach the last light BEFORE Colorado Blvd. Turn right (North) through the CHASE bank which is the entrance into the University Hills Plaza parking lot. We are at the Southwest end of the lot FACING the big JoAnn fabric & crafts store.

3: From Denver International Airport – Pena Blvd. leads out of the airport to I-70. Take I-70 West to 225 South. Take 225 South all the way down to the intersection with I-25 (several miles). Take I-25 Northbound up to the Yale Avenue Exit and follow directions in number (2) above.

Note: University Hills Plaza is on the North side of Yale Ave. University Hills Shopping Center is on the South side of Yale Ave.

Regular Hours

Tuesday-Saturday – 10AM – 5PM

Sunday & Monday by Appointment

Report a Web Site Bug

Our new web site has been thoroughly tested, but we’re only human. If you encounter a glitch here on our site, we would appreciate you letting us know about it. Send us an email describing the issue by Clicking Here.

Gift Cards & Certificates

Modern Bungalow offers gift cards for sale in any denomination. Please stop by or call 303-300-3332 to purchase your gift card to be mailed. Or, use the yellow button below to purchase your printable Modern Bungalow Gift Certificate via Paypal.

Please Note: Paypal Gift Certificates can ONLY be used at online checkout on our Web Site and the recipient MUST have an active Paypal account! This is a Paypal rule, not ours.

If Paypal is not the solution that suits your needs, please call 303-300-3332 and we’ll gladly mail an MB Gift Card to your chosen recipient to be used in our store.

 

How to Order on Our Web Site

  • Surf our web site to find items that you’re interested in purchasing.
  • Indicate options (if any) using the pull down menus located on the individual product pages.
  • Once any options are selected, Click Add to Basket.
  • Should you desire multiples of an item, quantities can be easily changed in the Shopping Cart during the check out process.
  • Continue this process until you are ready to place your order.
  • Click the Shopping Basket on any page to review your current order. You can update quantity information or delete items from this screen. Review the item details to make sure you have selected the correct options (if any) before clicking Checkout.
  • You can pay with your Paypal account or most major Credit Cards. Select your payment option and indicate whether you want your item delivered, or if you prefer to pick it up in our store. Then click Next Step.
  • Enter your billing information and an additional shipping address if you prefer to have your order sent somewhere else. You can also add any special notes to go along with your order on this screen. Agree to the Terms by checking the box and click Next Step.
  • Review your order for the last time, update quantities, and make sure your delivery address is correct before clicking Pay Now.
  • Enter your Credit Card info, or Paypal account info and click Pay Now.
  • Once your order is complete, you’ll receive a confirmation screen and an email with your order number and order tracking number.
  • If there are any questions or concerns with your order, we will contact you immediately.

Shipping Charges

Special promotions aside, non-furniture shipping charges are most often based on weight of the items ordered and the distance to be travelled. We carefully check each order to make sure our system has only charged the appropriate amount. We refund any shipping overcharges! If you have been significantly undercharged for shipping by our system, we will contact you for approval prior to completing your order. Occasionally large light fixtures are shipped in large boxes that cause UPS or other carriers to apply an up-charge, even if the box itself is not overweight. Free and $15 discounted Shipping Offer applies ONLY to the contiguous 48 United States. Please contact us prior to ordering for shipping quotes to Alaska and Hawaii.

Furniture shipping is always quoted by reputable freight carriers who are familiar with transporting expensive furniture and charges are based on your exact delivery address, number of stairs (if any) at the delivery address and whether it is residential or commercial. Shipping to a commercial address is almost always less expensive, and we encourage our furniture customers to use a commercial address if they have access to one. Furniture freight quotes can take up to 48 hours for us to receive a reply once we submit your delivery information.

Local Delivery Charges

Large, heavy furniture shipped into Denver, CO for our local customers generally arrives at the warehouse of one of our local delivery companies. Once your furniture has arrived, you have three options. Arrangements for any of the three must be made prior to the furniture arriving in Denver.

  • You can pick up your items from the warehouse yourself. Depending on the items, you may incur a small dock charge.
  • You can pick up smaller items like lamps and rugs at our store, subject to size and weight restrictions. NOTE: As of January 1, 2016, large furniture items can only be picked up at the warehouse or be delivered. They can no longer be picked up at our store. Unfortunately, we don’t have room to safely store extra furniture, nor do we employ dock workers to load heavy items into customer vehicles.
  • You can opt for in-home delivery. You pay the delivery service directly – They do not work for us.

About Our Policies

We genuinely want you to have a good experience from shopping with Modern Bungalow. We’ll do everything possible to make this happen. However, it is the nature of the business that we cannot control every aspect of the process. For example, we do not craft the items ourselves and shipping is handled by others as well.
There are certain measures that we have to take to protect our business as well as your own interests. Please take a few moments to review our policies and procedures. Modern Bungalow reserves the right to all said policies and procedures as outlined below.

Cancellation Policy

Many or most of our items are made to order items crafted to your specifications or perhaps based upon options that you have chosen. Modern Bungalow makes its best effort in presenting the specifics about an item such as sizing, finish and approximate lead times. Once your order has been placed with our craftsman or manufacturer, your order CANNOT BE CANCELLED and the customer is responsible for any balance due on the item. In many cases, particularly with furniture pieces, a 50% deposit is required to secure a position on the maker’s schedule to produce your item. This deposit is forwarded to our craftsman or manufacturer and is not retained by Modern Bungalow.

It is important that you ask as many questions as necessary about a product that you are interested in PRIOR TO PLACING YOUR ORDER. Send us an email, use the inquiry form on the product’s page (if it has one), or call us at 303-300-3332 during regular business hours. Always include the Item Number and Maker Name so we can avoid confusion and help you more quickly.

Back Orders

If your product happens to be on back-order we will notify you of the back order status. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us before we have placed your order with the manufacturer.

Return Policy

We cannot accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 7 days of its delivery. In the event that we do accept a return within this 7-day period, the customer is responsible for return shipping and shipping costs along with insurance. A restocking fee of 35% of the item’s cost will not be refunded to the customer. For example, if the item cost were $100 and shipping $10, then a total of $65 would be credited to the customer for a return within the 7 day period. Once again, the customer is responsible for appropriately repacking in the item’s original container and the shipping cost back to Modern Bungalow. Modern Bungalow reserves the right to provide a store credit in lieu of a cash credit in some cases.

Damaged or Defective Items

VERY IMPORTANT: If you opt for residential furniture delivery, shipments MUST BE INSPECTED BY YOU prior to the truck driver leaving the delivery address. All furniture leaves the manufacturer, or our showroom, in pristine condition. Any damages are the responsibility of the carrier, but ONLY if damage is found at the exact time of delivery, while the driver is your witness. Modern Bungalow, Inc. is not legally liable for damages, nor will we assist in any repairs or returns, if shipping damage is not found and noted on the truck driver’s delivery manifest AT THE TIME OF DELIVERY.

BOXES MAY NOT APPEAR DAMAGED, BUT MAY CONTAIN DAMAGED MERCHANDISE!!

Open the crates or boxes, completely unpack and closely inspect your new furniture front, back, top and bottom. Some drivers will not want to wait around while you do this. Make them wait anyway. Be courteous of the truck driver’s schedule – try to inspect the contents as quickly and as thoroughly as possible.

Smaller, non-furniture items must be inspected by the recipient immediately upon receipt and any damage must be reported to us within 48 hours. We cannot replace your item if you do not report any possible damaged or defect within 48 hours of receipt. PLEASE DO NOT ATTEMPT TO REPAIR ANY DAMAGE OR DEFECT YOURSELF. PLEASE DO NOT INSTALL A DAMAGED OR DEFECTIVE ITEM BEFORE CONTACTING MODERN BUNGALOW. PLEASE DO NOT USE ITEM IF IT IS PERCEIVED TO BE DAMAGED OR DEFECTIVE. Otherwise the product will be considered tampered with by its manufacturer and cannot be replaced. Modern Bungalow would, in this case, have the item picked up and a replacement remade and shipped out in an expedited manor. For efficiency sake, if the customer has access to a digital camera, we ask that you take a snapshot of the defect or damage to the item as well as the packaging (if damaged) and email this to us. We can then make things happen even quicker. PLEASE DO NOT DISCARD ORIGINAL PACKAGING OR BOXES. We cannot make a claim with the shipping company without it. Returned items will be inspected upon it’s arrival and replaced. Damaged items or defective items WILL BE REPLACED and cannot be returned for refund unless you agree to a 35% restocking fee.

Volume Discounts

Modern Bungalow offers volume discounts on large orders of furniture, rugs and lighting. Call 303-300-3332 or email us to request a large order quote.

Designer Discounts

Modern Bungalow works with licenced and established Designers, Architects, and Contractors for most furniture, lighting, and rug orders. Opening order minimum is $1000.00. Just contact us for a quote on your project. If you are interested in registering for tax exempt status please fax us your Resale certificate number in addition to your business license to fax# 303-300-5154.