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We genuinely want you to have a good experience from shopping with Modern Bungalow. We'll do everything possible to make this happen. However, it is the nature of the business that we cannot control every aspect of the process. For example, we do not craft the items ourselves and shipping is handled by others as well. CANCELLATION POLICY Many or most of our items are made to order items crafted to your specifications or perhaps based upon options that you have chosen. Modern Bungalow makes its best effort in presenting the specifics about an item such as sizing, finish and approximate lead times. Once your order has been placed with our craftsman or manufacturer, your order CANNOT BE CANCELLED and the customer is responsible for any balance due on the item. In many cases, particularly with furniture pieces, a 50% deposit is required to secure a position on the maker's schedule to produce your item. This deposit is forwarded to our craftsman or manufacturer and is not retained by Modern Bungalow. It is important that you ask as many questions as necessary about a product that you are interested in PRIOR TO PLACING YOUR ORDER. RETURN POLICY We cannot accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 7 days of its delivery. In the event that we do accept a return within this 7-day period, the customer is responsible for return shipping and shipping costs along with insurance. A restocking fee of 35% of the item's cost will not be refunded to the customer. For example, if the item cost were $100 and shipping $10, then a total of $65 would be credited to the customer for a return within the 7 day period. Once again, the customer is responsible for appropriately repacking in the item's original container and the shipping cost back to Modern Bungalow. Modern Bungalow reserves the right to provide a store credit in lieu of a cash credit in some cases. DAMAGED OR DEFECTIVE ITEMS VERY IMPORTANT: If you opt for residential furniture delivery, shipments MUST BE INSPECTED BY YOU prior to the truck driver leaving the delivery address. All furniture leaves the manufacturer, or our showroom, in pristine condition. Any damages are the responsibility of the carrier, but ONLY if damage is found at the exact time of delivery, while the driver is your witness. Modern Bungalow, Inc. is not legally liable for damages, nor will we assist in any repairs or returns, if shipping damage is not found and noted on the truck driver's delivery manifest AT THE TIME OF DELIVERY.BOXES MAY NOT APPEAR DAMAGED, BUT MAY CONTAIN DAMAGED MERCHANDISE!! Open the crates or boxes, completely unpack and closely inspect your new furniture front, back, top and bottom. Some drivers will not want to wait around while you do this. Make them wait anyway. Be courteous of the truck driver's schedule - try to inspect the contents as quickly and as thoroughly as possible. Smaller, non-furniture items must be inspected by the recipient immediately upon receipt and any damage must be reported to us within 2 days. We cannot replace your item if you do not report any possible damaged or defect within 2 days of receipt. PLEASE DO NOT ATTEMPT TO REPAIR ANY DAMAGE OR DEFECT YOURSELF. PLEASE DO NOT INSTALL A DAMAGED OR DEFECTIVE ITEM BEFORE CONTACTING MODERN BUNGALOW. PLEASE DO NOT USE ITEM IF IT IS PERCEIVED TO BE DAMAGED OR DEFECTIVE. Otherwise the product will be considered tampered with by its manufacturer and cannot be replaced. Modern Bungalow would, in this case, have the item picked up and a replacement remade and shipped out in an expedited manor. For efficiency sake, if the customer has access to a digital camera, we ask that you take a snapshot of the defect or damage to the item as well as the packaging (if damaged) and email this to us. We can then make things happen even quicker. PLEASE DO NOT DISCARD ORIGINAL PACKAGING OR BOXES. We cannot make a claim with the shipping company without it. Returned items will be inspected upon it's arrival and replaced. Damaged items or defective items WILL BE REPLACED and cannot be returned for refund unless you agree to a 35% restocking fee. |